FAQs
How can I contact Mountify?
You can contact our support team anytime at info@mountifytech.com and we’ll be happy to help you with any questions.
Do you ship worldwide?
Yes, we ship worldwide so you can enjoy Mountify products wherever you are.
Where do you ship from?
We ship from Hong Kong
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal.
Is my payment information secure?
Yes. All payments are processed through secure encrypted payment gateways, ensuring your personal and payment information stays protected.
How long will it take to receive my order?
Due to high demand, orders may take between 2-4 weeks to arrive.
How do I return an item?
Please contact us at info@mountifytech.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.